Shipping and Payment Policy

Processing and Shipping
Orders are processed within 1–2 business days (Monday–Friday) after payment is received. Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipping Origin
All orders are shipped from our warehouse in Düsseldorf, Germany.

Delivery Times and Costs

Germany
• Standard (Deutsche Post Tracked): 1–3 business days – FREE

Netherlands
• Standard (Deutsche Post Tracked): 3–7 business days – €18.49

• DHL Express: 1–3 business days – €22.00

EU Countries
• Standard (Deutsche Post Tracked): 5–8 business days – €18.49
• DHL Express: 1–3 business days – €22.00

 

Note: Delivery times may vary due to customs clearance, holidays, or location.

Customs and Import Duties
Orders outside the EU may be subject to customs duties and taxes. These charges are the responsibility of the customer.

Shipment Tracking
You will receive a tracking number by email after dispatch. Please allow up to 2 business days for tracking updates.

Incorrect Address
Please ensure your shipping address is correct. We are not responsible for delays or additional costs caused by incorrect information.

Missing or Damaged Orders
If your order is missing or damaged, please contact us within 7 days at:
support@lumabeauty.com

Payment Method:
• PayPal
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ABOUT LUMA

Founded in 2020, Luma Beauty is dedicated to creating high-quality beauty products with a strong focus on colored contact lenses.

Our products are developed according to strict German and European standards, ensuring safety, comfort, and excellence.

We continuously strive to innovate and refine our collections to remain among the best in the market.

OUR PHILOSOPHY

• Beauty at the core: At Luma Beauty, we believe that beauty is a form of self-expression.

• Quality and safety: All our products are developed according to strict medical standards approved in Germany and Europe.

• Innovation and trust: We continuously evolve our products to ensure premium quality and safe usage.

OUR VISION

Our vision is to become a leading beauty brand recognized for quality, safety, and innovation.
We aim to create products that combine elegance, comfort, and performance, setting new standards in the beauty industry.