Refund and Return Policy
Due to hygiene and safety reasons, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been delivered.
Exceptions
Returns may only be accepted if:
• The item is defective or damaged upon arrival
• The wrong item was sent
In such cases, please contact us within 7 days of delivery at:
support@lumabeauty.com
Items must be unused, unopened, and in their original packaging.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
• Contact lenses
• Lashes
• Any opened or used beauty products
Order Cancellation
Orders cannot be cancelled once they have been processed.
Shipping costs are non-refundable.
We reserve the right to refuse returns that do not meet our policy conditions.
